Return Policy

Before sending anything back — contact us first. All returns require prior approval and a Return Authorization number (RA#). Returns received without an RA# will not be accepted.

Returns

We stand behind what we sell, and we want you to be happy with your purchase. If something isn't right, please reach out to us before sending anything back — we're real people and we'll work with you.

All returns are subject to inspection and approval. Items must be returned in original, unused, unworn, and unwashed condition with all original packaging intact. If you're unsure whether your item qualifies, contact us before shipping — we'd rather sort it out upfront than have you pay for unnecessary return shipping.

Items that arrive damaged, show signs of use, or are returned in damaged packaging may be refused or subject to a 15% restocking fee. We'll always communicate with you before making that call.

Refunds

Within 45 days of purchase: Full refund to your original payment method, minus any shipping charges paid.
After 45 days of purchase: Please contact us to discuss your return options. Refunds are issued to the original payment method, minus shipping paid.

Restocking Fee

A 15% restocking fee will be applied to any item returned in a condition we deem less than new — including items with damaged, missing, or written-on packaging, or that show any signs of use. We'll notify you before processing if this applies to your return.

Final Sale Items

The following items cannot be returned, exchanged, or refunded under any circumstances:

Custom Arrows — Any arrow that has been cut, glued, nocked, or built to your specifications is a final sale. Please double-check your specs before ordering.
Closeout & Clearance Items — All sales are final.
Compound Bows & Crossbows — Due to the nature of these products, all sales are final.
Footwear — Please try on boots and shoes indoors only. If footwear is worn outside, it cannot be returned or exchanged. We cannot resell worn footwear.

Shipping Your Return

Contact us for an RA# before shipping anything.
Return shipping is the customer's responsibility, even if your original order shipped free.
Ship your return insured, trackable, and prepaid. We strongly recommend saving your tracking number and receipt.
Do not use the item's original retail packaging as your shipping box. Use a separate outer shipping box. Returns that arrive using only the product's retail packaging may be refused.

If the return is due to our error, we'll cover your return shipping. Contact us as soon as possible and we'll arrange it.

Defective Items & Warranty Claims

We sell high-quality products from trusted manufacturers, but occasionally manufacturing defects happen. If you believe your item is defective, contact us before sending anything back.

A warranty claim is not the same as a return or exchange. Warranty resolutions are determined by the manufacturer and may result in a repair, replacement, or credit — not necessarily a refund.
Extreme Outfitters is the retailer, not the manufacturer. We advocate for you, but the manufacturer has final say in all warranty decisions.
If the manufacturer repairs the item, no refund will be issued.
If the item is confirmed defective and cannot be repaired, a replacement or refund will be issued.

Contact our warranty team: sales@extremeoutfitters.com

Frequently Asked Questions

Do I need to contact you before sending something back?

Yes — every time. You need an RA# before we can accept a return. If a package shows up without one, we can't process it and it'll get sent back to you. Just shoot us an email or give us a call first and we'll get you squared away.

My item arrived damaged. What do I do?

Contact us right away — don't send anything back yet. We'll assess the situation and determine the next step together, whether that's a replacement, a refund, or a warranty claim with the manufacturer. The sooner you reach out, the faster we can resolve it.

Can I return a bow if I just don't like it after shooting it?

No. Compound bows and crossbows are final sale — no exceptions. Once a bow has been shot, it's no longer new and cannot be resold as such. We strongly encourage you to call us before purchasing. Our team can walk you through specs, draw weights, and fit so you're confident before you order.

I wore my new boots outside once. Can I still return them?

No. We cannot resell worn footwear under any circumstances. Please try boots and shoes on indoors only. If the fit isn't right, contact us before wearing them outside.

What's the restocking fee and when does it apply?

A 15% restocking fee applies when an item is returned in less than new condition — damaged packaging, signs of use, missing tags, etc. We do not apply it automatically. If we identify an issue when your return arrives, we'll contact you before processing anything.

Who pays for return shipping?

The customer is responsible for return shipping, even if the original order shipped free. We recommend shipping insured and with tracking. If the return is the result of our error, we will cover return shipping in full — contact us right away to arrange it.

What's the difference between a return and a warranty claim?

A return is a request for a refund. A warranty claim is filed when a product has a manufacturing defect — that process goes through the manufacturer, not Extreme Outfitters. We will advocate for you, but the manufacturer has final say on repair, replacement, or credit. Contact us before sending anything back in either case.

How long does my refund take to process?

Once your return is received and passes inspection, refunds are typically processed within a few business days. Depending on your bank or card issuer, funds usually appear within 3 to 5 business days after processing. We do not issue store credit.

Questions? Contact us at sales@extremeoutfitters.com — you'll reach a real person every time.